Frequently Asked Questions
Everything you need to know about Mad Rock gear and services.
How do I determine the right size for Mad Rock climbing shoes?
We recommend starting with your street shoe size for a performance fit. If you prefer a more comfortable, all-day fit, consider going up a half size. Please refer to our detailed sizing chart on each product page for model-specific advice.
What is your return policy for climbing gear?
We offer a 30-day return policy for unused items in their original packaging. For safety reasons, load-bearing hardware such as carabiners and harnesses cannot be returned once they have been used.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3-5 business days. Expedited shipping options are available at checkout if you need your gear before your next weekend send.
Can I resole my Mad Rock climbing shoes?
Yes, our shoes are designed to be resoled. We recommend sending them to a professional cobbler before you climb through the rand to extend the life of your favorite pair.
Do you offer international shipping?
Yes, we ship Mad Rock gear worldwide. Shipping costs and delivery times vary by destination and will be calculated during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.